Must the KeyLink software be run on its own dedicated PC, or is it possible to run it on a PC also running other applications?
KeyLink does not require a dedicated PC, and can be run on the same PC that you use for applications such as elevator monitoring, access control, accounting software, or of course, our own BuildingLink system. However, not every version of Windows will be compatible, and PC's must run Windows 7, 8, or 10 64-bit edition with at least an Intel i5 or better CPU, and at least 4GB of RAM, to be compatible with the KeyLink software.
Does KeyLink provide the PC needed to run the KeyLink software, included in its system price?
Since many buildings have their own preferences as to what types of PCs they want to install or may have already installed at their front desk, and since KeyLink
can run on any PC and also does not require a dedicated machine, we have not chosen to routinely include a dedicated PC for KeyLink. However if your desire is to
have a dedicated PC for KeyLink only, we will accommodate those requests at no charge.
Do I need an Internet connection to operate a KeyLink system?
No. However, having an Internet connection allows you to make use of the KeyLink WebAccess solution that is provided as part of your initial purchase and maintenance
contract, which lets you configure and back up remotely your list of apartments, residents and associated SmartTag numbers. Connecting your KeyLink system to the
Internet will also allow you to automatically download and install all the latest software versions, tweaks and bug fixes.
Does the KeyLink software require a Touchscreen monitor? What options are available to upgrade to a touchscreen monitor?
The KeyLink software does not require a touchscreen monitor, however it is designed to take good advantage of touchscreen capabilities, allowing your building staff
to quickly perform their key removal and return activities without positioning themselves in front of a keyboard and mouse. If you wish to implement a touchscreen
interface, you can either purchase a PC that comes with a touchscreen, or on an existing PC you can replace your regular monitor with a touchscreen monitor, or
if your current PC supports dual displays you can simply add an additional touchscreen monitor alongside your existing regular monitor.
With the recent release of Microsoft Windows 7 which supports touch, we are also likely to see a flood of "all-in-one" PCs that come with touch screens as part of
their initial configuration.
What is the difference between a SmartTag and a SmartBox?
A SmartTag is a specially designed key tag with a unique iButton identifier that can hold up to four standard size metal keys, usually for a single apartment. The keys are attached relatively permanently via a non-removable rivet through the key hole. A SmartTag and its four keys typically occupy a single key slot in the drawer. A SmartBox is a chamber with one open side which is designed to hold one or more temporary keys or valuable objects that you wish to secure for a short period of time until they are given out, and which will not necessarily be returned. Keys or other objects are placed within the SmartBox chamber but are not secured or riveted to it. A SmartBox chamber can occupy between 3-5 key slots in the drawer, and the chamber is designed such that keys or other objects cannot be removed from the open side of the chamber without first removing the chamber from the drawer thereby logging the removal activity into the database.
What other peripherals do you provide or recommend for purchase, with the KeyLink system?
If you wish to record additional information, other than just the name of the person whom the removed key is ultimately being delivered, you may want to purchase and install a signature capture pad (can be purchased from us), and/or any standard PC web cam (can be purchased from us or anywhere), for photo-capture purposes.