Frequently Asked Questions
So after four years of KeyLink installations in the "real world", how is it going?
It's going great! The rollout and installation of our first KeyLink systems four years ago went well with just a few wrinkles, and we ironed those out. Fast forward
to today ... we are now getting ready for our fourth production run! We are really pleased with what we have created, and we thank you, our many customers, for
pushing us to undertake its creation.
Do you feel comfortable sharing with us some real numbers?
Sure. During the first few months, we were installing one system per month to our first beta users, to give us time to deal with any glitches. We are now
installing new systems at the rate of 5-6 per week, which is a pace we feel comfortable with for now. We have installed 495 systems to date,
and have a queue of 45 additional orders that are awaiting installation. (And we haven't done any advertising!) Oops, correction: Make that 502 installs now!
If I place my order today, when could I expect installation?
If you do the math (# of order in the queue divided by 6 installs a week) you will see that you can expect around a one month wait from when you place your order,
as of right now. In emergencies, we can install within a week or less - but please don't cry "Wolf" or "Fire" if it isn't a real emergency, because we want to be
fair to customers who have placed their orders earlier.
Do BuildingLink customers have priority on the KeyLink installation queue?
Absolutely! In fact, right now, we are not even accepting orders from non-BuildingLink customers, until such time when our BuildingLink customers' needs are met.